9 Web Apps for Gathering Customer Feedback
From the blog:
Though the adage that the customer is always right isn’t exactly true, feedback is important for small business success. Gathering customer feedback can be a daunting task, however. Comment cards and suggestion boxes leave mountains of paper to sort through, while e-mail forms produce unorganized data that is hard to visualize and difficult to respond to in a formal manner.
The following tools are designed to help your business solicit feedback via the Web and connect with your customers in more meaningful ways.