How NOT to sell anything online — Ever. (Please, don’t do this!)

From the article:

How NOT to sell anything online — Ever. (Please, don’t do this!) : Jonathan Leger

So I was in the market for a new help desk system, and I decided to go with the one that my primary hosting provider uses because it’s really great to interact with from the user perspective (in my opinion). I file support tickets with my host all the time to get all kinds of things done, and it’s always very straight-forward and easy to do. As I look through the back-end demo on the support software vendor’s web site, I see that it does lots of great things that will help my support staff.

Wonderful, I’m ready to buy. [Then the problems start…]

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~ by WPA Staff on March 4, 2010.

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